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Redefining “Home Court”

Friday, May 2, 2008

As an NBA fan (go Pistons!), I know how important home court advantage can be. Playing at home is an edge in all sports, but especially “hoops.”

In its battle with satellite radio and iPods, home court advantage can be an edge for your local radio station as well…

The obvious edge is that it’s local. Too few stations fully exploit this advantage. Many times, friends who aren’t in radio have commented to me that stations they hear in their travels sound pretty much like the ones here in the Detroit metro. Consolidation, syndication, consultants and (yes) even researchers have contributed to this homogenization of radio.

But this article isn’t about that. It’s about creating and exploiting an edge by shifting the home court.

Here’s an example from the world of politics: In 2004, George Bush had a perceived edge on terrorism and national security; John Kerry had a perceived edge on health care and the environment. If the biggest issues in the minds of Americans were health care and the environment, it would be “President Kerry” today. But the Bush campaign, aided by the powers of incumbency, kept voters’ focus on terrorism. You know the rest.

For most radio stations, “home court” is music…better music, more music, etc. Sure, music consistently tests as the most important programming element for listeners, as a group. But radio certainly can’t compete with satellite radio or iPods for most music. It can’t compete with satellite radio for music variety. And it can’t compete with iPods for best music…what could be better than music listeners choose for themselves?

For the most part, radio is doing a good job with music! But if music is “home court,” that gives satellite radio an iPods an edge. Radio needs to shift home field to a broader construct — local entertainment

For one thing, satellite radio and (obviously) iPods can’t deliver appealing morning personalities who relate to your market. Unfortunately, many radio stations have a tough time delivering this as well, but yours can and should be do it!

And local radio’s personality should go beyond mornings. Whatever happened to killer PM drive jocks? Or charismatic night jocks that have cult followings among younger listeners? I can tell you that it’s a rare occasion when a personality outside morning drive emerges as a top-of-mind favorite in my research.

Personalities aren’t the sole source of entertainment local stations can offer. Contests that capture the imagination and attention of a city take a station way beyond “jukebox” status.

But home court advantage can’t be achieved merely doing these things on the air!!! It’s also about advertising and promoting the elements of your station that competitors cannot deliver, and, in doing so, raising those elements to the level of crucial criteria on which listeners choose from their multiple sources of entertainment.

Of course, emphasizing “local entertainment” isn’t the right strategy for every station. But shifting home field advantage to your strengths (whatever they happen to be) is always the right strategy for your station. And it’s the right strategy for local radio as a whole.

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  • Different is Better

    Friday, November 23, 2007

    So, I just spent the first two hours of my morning waiting in line for at a GameStop store. Word was, they were going to have Nintendo Wii for sale. Sure enough, there’s a line out the door when I get there.

    What possesses adults to wait in line for a video game?  Their kids. My daughter has been after me for awhile to get her a Wii. (OK, I’ve got to admit that I’m kind of intrigued with it as well, but let’s blame it on the kid!)

    They’re hard to find. The Ann Arbor Target store got 100 in last Sunday and they were gone an hour later. Stores I called all over town said they didn’t have it and didn’t know when they were going to get it. Until I called this one particular Gamestop.

    So what’s the attraction? It’s not like Wii is the only game console out there. Wii was launched in ‘06, around the same time Sony’s Playstation 3 and Microsoft’s XBox 360, both with more powerful processors and more sophisticated graphics.

    But Wii has a difference. As Forbes magazine reported it:

    The feature that sets the Wii apart from both its competitors and its ancestors is the Wii remote, the device’s control pad….it’s equipped with an innovative motion sensor that detects movement and rotation in three dimensions….The Wii remote allows users to get up, move around the room and become part of the game. If you want your character on the screen to swing his sword, you wield the remote and make the thrusts and parries yourself. In a game of baseball, you hold the remote like a bat, and swing for the stands when you want your virtual player to do the same.

    By giving players the ability to physically interact with a virtual world, Nintendo has significantly changed the experience of videogaming. It’s suddenly more immersive, more compelling and potentially more appealing to consumers who have never considered buying a videogame console before.

    So, Sony and Microsoft gave consumers more of the same — more power, better graphics. They gave consumers MORE…Nitendo gave them something DIFFERENT. As one game developer stated it:

    “The PS3 and the Xbox 360 feel like better versions of the last, but pretty much the same game with incremental improvement. But the Wii feels like a major jump.”

    The result?  I’m waiting in a line at 7 in the morning. I didn’t see any lines for the Xbox or Playstation there.

    In radio, we have to be open to change. We have to be willing to do something different…to be more compelling and exciting. There’s not a whole lot of innovation when it comes to programming. Instead, radio’s banking on a technical fix — HD radio — which is better delivery of the same thing — MORE (much like Playstation’s higher-resolution graphics).

    Consolidation thwarted creativity in radio, because owners aren’t desperate anymore. Desperation fueled innovation. Back in the day, if  you owned one 1.0 share FM, you were willing to try something new and different. Now, if your 1.0 share FM is part of a cluster, you’re not going to go hungry.  But radio suffers from this attitude.

    Some think that what I do — research — is thwarting innovation. It could, I know, but not if it’s used the right way! Research shouldn’t dictate anything…instead, it should give you insight into how listeners think, what they like and what they don’t. The best programmers can take that information to a higher level…to create fresh, compelling programming. They should be given the chance.

    In radio, we need a hot new hit, like Wii. To get there, stop thinking more and open yourself up to DIFFERENT.

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  • Sgt. Pepper, R.I.P.

    Wednesday, June 6, 2007

    It was 40 years ago this week that The Beatles released Sgt. Pepper’s Lonely Hearts Club Band in the U.S. Many critics think it’s the most influential album of all time. Rolling Stone ranked it number 1 on their 500 Greatest Albums of All Time in 2003.

    Sgt. Pepper was considered the first “concept album” in the world of pop and rock. It had a coherent theme from beginning to end, unlike the albums that preceded it – collections of hit singles (or worse, one or two hits and the rest throwaway cuts). Sgt. Pepper paved the way for other great concept albums – like the The Who’s Tommy and Pink Floyd’s The Wall – as well as a bunch of not-so-great ones (like Chad & Jeremy’s Of Cabbages & Kings, which, I’m ashamed to admit, I bought!).

    News of Sgt. Pepper’s 40-year anniversary grabbed my attention this week. So did two other items which suggest that digital technology has rolled us back to a pre-Pepper mindset, when the hit single was king…

    “The convenience of digital music has made sound quality an afterthought” states the article Is hi-fi history? by Ron Harris of the Associated Press.  Harris writes about the quality of digital audio files — “noticeably inferior to that of compact disks or even vinyl,” he says — and that fact that most users don’t care. So, sales of CDs and higher-end audio equipment are declining as users rip their current collections to put them on iPods and buy their new music online. 

    “I really can’t tell the difference between CD, tape and digital,” says one consumer.  “I’d even accept a lower quality as long as it’s digital and portable.”

    Then there was something I noticed when reading the music reviews in USA Today. Perhaps they’ve been doing it for awhile, but I first noticed yesterday that after each CD review, they suggest cuts to download and others to skip. In other words, selectively buy the best tracks, not the whole collection…

     Just like we did when records were seven inches wide and had a big hole in the middle (i.e., the 45)!

    This is good advice.  We felt ripped off when we bought an album with one or two good cuts and the rest…trash. Sgt Pepper changed this.  But 40 years later, he’s a relic of the pre-digital age.

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